Frequently Asked Questions
Everything you need to know about your SONGMICS HOME experience.
How long will it take for my order to arrive?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to reach your doorstep.
What is your return policy for furniture items?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging and condition for a full refund.
Do SONGMICS products come with a warranty?
Yes, all our products come with a standard 2-year warranty covering manufacturing defects to ensure you can shop with total peace of mind.
How can I track the status of my shipment?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Are the assembly tools included in the package?
Yes, all necessary assembly tools and clear, step-by-step instructions are included in every package to make your setup process as easy as possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay.